10 Recommendations of Free Live Chat Web Software for Your Business

There are various ways to maximize marketing in business, one of which is by using the web live chat feature. Basically, live chat is a tool that allows you to communicate directly with website visitors.

This technology was first known in the early 2000s, but did not receive positive responses from internet users at that time. The majority of customers at that time still felt more comfortable interacting directly with customer service via phone calls.

However, with the widespread use of the internet and the development of various new marketing techniques, live chat technology has been rapidly evolving. If you are interested in implementing this feature on your website, it is advisable to know what are the best live chat software recommendations that you can try.

What is Live Chat?

When visiting a website that offers certain services, have you ever seen a chat feature in the form of a pop-up or a small icon at the bottom of the website? Well, that's what is meant by the live chat feature on a website.

If the icon is clicked, then website visitors will immediately encounter a small chatroom where they can send messages to the website admin. So, live chat is a feature where website visitors can interact with live chat hosts or customer service in real time.

Because it is real-time, visitors do not have to wait long to get answers to their messages. Therefore, this feature is widely used by companies or business actors, as it is very useful for actively and interactively responding to customer complaints or inquiries.

Recommended Live Chat Tools for Your Business Website

If you are a business owner who has a website dedicated as a home for your brand, then the live chat feature is one of the tools that you need to have. As a reference, the following 10 recommendations of the best live chat applications for websites or online stores can be chosen.

Tidio

Tidio is one of the providers of free live chat tools equipped with chatbots to facilitate interaction with visitors. In addition to being free, Tidio can be customized, has up to 3 chat operators, unlimited chat, and a ticketing system.

Tidio is one of the most popular chat applications widely used by website owners. One of Tidio's advantages is that it is also available in mobile version and can be integrated with third-party applications.

Crisp.Chat

Crisp.Chat offers many functional features that can be managed simultaneously using a shared inbox. You can create chatbot scenarios to automatically reply to messages, create GIFs, video previews, and share files.

Crisp allows you to connect web live chat with social media such as Twitter or Messenger. Uniquely, Crisp also provides the CrispyBird feature, a game that visitors can play while waiting for their chat to be responded to.

FreeChat

As the name suggests, FreeChat is a 100% free live chat software that does not require any coding, making it suitable for beginners. Visually, it has a modern look and can be customized to match the web design.

FreeChat is a choice of easy-to-manage and apply free chat applications, making it suitable for SMEs or startups. You can also add more than one social media channel, so you can reply to messages through other applications like business WhatsApp or Instagram.

Tawk.to

For medium to large businesses, Tawk.to can be a choice. This platform supports several professional features such as multilingual chatbots with 45+ languages, and allows automatic greetings based on location.

Tawk.to offers unlimited chats and a simple ticketing system. If you are a business owner looking for free software with good functionality, Tawk.to is worth trying.

Respond.io

Respond.io offers an online live chat tool integrated with websites and social media channels. In addition, Respond.io also offers AI-powered chatbot features, making it suitable for medium to large companies.

Customization is still limited, but you can already enjoy a chat platform with centralized inbox and smart reply features. In addition to the free version, you can enhance its features by subscribing to the paid version.

Hiver

As the first helpdesk system built for Google Workspace, Hiver also provides a web live chat widget. Because it is based on Google Workspace, its features can work and integrate with Gmail easily.

Users can customize chat templates to respond to messages from visitors, and share chat transcripts with other team members. If your business operates using Google Workspace, Hiver can be an alternative.

Smartsupp

Smartsupp is a live chat software option suitable for managing multi-channel conversations simultaneously in one platform. Through Smartsupp, you can respond to emails, chats, and Facebook messages in one place.

Smartsupp is available in mobile app form and allows you to share files with website visitors. In addition, the Smartsupp chatbot can send personalized messages and record visitor behavior through video recording feature.

JivoChat

JivoChat is an alternative application that can manage messages from various platforms. Starting from web live chat, email, Telegram, Facebook, to WhatsApp can be managed simultaneously through Jivo.

For the free version, a maximum of 5 agents or customer service is available, which already includes unlimited chats. One of its advantages is that you can see the messages typed by users even before the messages are sent.

Chatra

Chatra allows automatic initiation of conversations. This is supported by features such as read receipts and typing indicators, so customers or website visitors know that their messages are being responded to.

For SMEs, you can use the free version of Chatra with limited but sufficient features. One of Chatra's outstanding features is the offline chat widget that allows visitors to know that the website is busy and messages will be responded to later.

Chaport

Chaport is a live chat service provider that can be connected to other applications using API integration. Chaport is available for iOS, Android, Windows, macOS, and web versions for free.

With Chaport, you can customize basic widgets and connect live chat with Facebook, Telegram, or Viber. There are other features such as group chat, auto invitation, and more.

Read Also: What is Call To Action? Benefits, Strategies, and Examples

Conclusion: Is Live Chat Important for Business?

Using live chat applications on websites can provide various benefits for your business. Among them are increasing customer satisfaction as website visitors, as a form of branding, increasing business credibility, and building connections with customers.

The better the connection your business has with customers, the higher the customer satisfaction level. The higher the satisfaction level, the higher the tendency for customers to use your services or business, thus increasing sales.

So, the web live chat feature is very important for businesses that want to increase customer satisfaction and boost sales through digitalization of the company. WEBARQ is a professional digital company that can help you with business digitalization.

With over 10 years of experience in the digital industry, WEBARQ offers various solutions to maximize the digitalization of your business. From web hosting, maintenance, to web development through live chat features, entrust everything to WEBARQ.

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